Return, Refund, Cancellation & COD Policy – Keyderma

Website: www.keyderma.in
Effective Date: May 2026

At Keyderma, we are committed to delivering safe, high-quality personal care products while ensuring fair usage of our services. This policy includes safeguards against misuse, especially for Cash on Delivery (COD) orders.

1. Legal Compliance

This policy complies with:

• Consumer Protection Act, 2019
• Consumer Protection (E-Commerce) Rules, 2020

We maintain transparency, fair trade practices, and a structured grievance redressal mechanism.

2. Returns Eligibility

Returns are accepted only if:

• Product is damaged, defective, or leaking
• Incorrect product delivered
• Product is expired or near expiry (within 3 months)

Conditions:

• Request within 48 hours of delivery, with unboxing video.
• Product must be unused, unopened, and in original packaging
• Valid photo/video proof required

3. Non-Returnable Items

• Opened/used personal care products
• Sale/discounted items (unless defective)
• Free gifts
• Products damaged due to misuse

4. Return & Refund Process

• Email: support@keyderma.in
• Verification within 24–48 hours
• Refund timeline: 5–7 business days

5. Replacement Policy

Eligible cases (damage/wrong product) will receive free replacement.

6. Cancellation Policy

• Allowed before dispatch only
• Not allowed after shipment

7. Cash on Delivery (COD) Policy & Fraud Prevention

To maintain fair usage and prevent misuse, the following COD rules apply:

7.1 COD Order Verification

• All COD orders may undergo confirmation via call, SMS, or WhatsApp
• Orders not confirmed may be automatically cancelled

7.2 COD Order Limits

• Keyderma reserves the right to:
• Limit COD orders for high-value purchases
• Restrict COD access for certain PIN codes or regions
• Convert COD orders to prepaid-only in specific cases

7.3 Fake / Fraudulent Orders

We actively monitor for suspicious activity. Orders may be cancelled if:

• Fake name, incomplete address, or invalid contact details
• Repeated order placements with refusal at delivery
• Bulk or unusual ordering patterns

7.4 Refusal of Delivery

• Customers who refuse COD orders at delivery without valid reason may be:
• Restricted from placing future COD orders
• Required to place prepaid orders only

7.5 Blacklisting Policy

Keyderma reserves the right to blacklist customers/accounts in cases of:

• Repeated fake or prank orders
• Intentional refusal of confirmed COD shipments
• Abuse of return/refund policy

7.6 Shipping Charges Recovery (Abuse Cases)

• In case of repeated order refusals, Keyderma may:
• Recover shipping & handling charges
• Deny future services

7.7 No-Show / Non-Responsive Customers

• If customer is unavailable or unreachable during delivery attempts:
• Order may be cancelled
• Future COD eligibility may be restricted

8. Reverse Pickup / Self-Shipping

• Reverse pickup (if available)
• Otherwise, customer must self-ship (reimbursed if approved)

9. Grievance Redressal

• Grievance Officer: Mayank
• Email: mayank@keyderma.in
• Response within 48 hours, resolution within 30 days

10. Customer Rights

Customers are entitled to:

• Accurate product information
• Safe and quality goods
• Access to grievance redressal

For unresolved complaints, customers may approach the National Consumer Helpline (NCH).

11. Limitation of Liability

• Results may vary by skin type
• Patch test recommended
• Not liable for misuse or allergic reactions

12. Important Notes

• Minor packaging damage is not eligible for return
• Policy misuse may result in service restriction
• Keyderma reserves the right to update this policy anytime

13. Contact

• 📧 support@keyderma.in
• 🌐 www.keyderma.in