Terms & Conditions
Website: www.keyderma.in
Effective Date: May 2026
Welcome to Keyderma. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully.
1. General
- This website is owned and operated by Keyderma
- By using this website, you confirm that you are at least 18 years of age or using it under parental supervision
- We reserve the right to update or modify these terms at any time without prior notice
2. Compliance with Indian Laws
These terms are governed by and comply with:
- Consumer Protection Act, 2019
- Consumer Protection (E-Commerce) Rules, 2020
- Information Technology Act, 2000
Users agree not to engage in unlawful activities, fraudulent transactions, or misuse of the platform.
3. Account & User Responsibilities
- You are responsible for maintaining the confidentiality of your account details
- Any activity under your account is your responsibility
- Providing false or misleading information may lead to suspension or termination
4. Product Information & Pricing
- We strive to provide accurate product descriptions and pricing
- However, errors may occur; Keyderma reserves the right to:
- Correct errors
- Cancel orders arising from incorrect pricing or information
5. Orders & Acceptance
- Placing an order does not guarantee acceptance
- Keyderma reserves the right to:
- Cancel or refuse orders at its discretion
- Limit quantities per order or per customer
6. Payments
- We accept prepaid and Cash on Delivery (COD) orders
- COD orders may be subject to verification and restrictions
- In case of payment failure, the order will not be processed
7. Shipping & Delivery
- Orders are shipped as per our Shipping Policy
- Delivery timelines are estimates and may vary
- Customers must provide accurate address and contact details
8. Returns, Refunds & Cancellation
- Governed by our Return & Refund Policy
- Only eligible cases (damaged/wrong product) will be accepted
- Cancellation allowed only before dispatch
9. COD Policy & Misuse
To prevent abuse:
- Fake or repeated COD order refusals may result in:
- COD restrictions
- Account suspension
- Keyderma reserves the right to recover shipping and handling charges in such cases
10. Intellectual Property
- All content on this website (logos, images, text, design) is the property of Keyderma
- Unauthorized use, reproduction, or distribution is strictly prohibited
11. User Conduct
You agree not to:
- Use the website for fraudulent or illegal purposes
- Upload harmful, abusive, or misleading content
- Interfere with website functionality or security
12. Limitation of Liability
- Keyderma shall not be liable for:
- Skin reactions, allergies, or misuse of products
- Delays caused by courier partners or external factors
- Results of personal care products may vary
13. Disclaimer
- All products are for external use only (unless specified)
- Customers are advised to perform a patch test before use
- Information provided is not a substitute for medical advice
14. Third-Party Links
- The website may contain links to third-party websites
- Keyderma is not responsible for their content or practices
15. Privacy
- Your personal information is handled as per our Privacy Policy
- We do not share customer data without consent, except as required by law
16. Grievance Redressal
As per E-Commerce Rules, 2020:
- Grievance Officer: Mayank
- Email:mayank@keyderma.in
- Response within 72 hours
- Resolution within 30 days
17. Force Majeure
Keyderma shall not be held liable for failure or delay due to events beyond control, including:
- Natural disasters
- Strikes or lockdowns
- Government restrictions
18. Governing Law & Jurisdiction
- These terms are governed by the laws of India
- Any disputes shall be subject to jurisdiction of courts in New Delhi
19. Termination
- We reserve the right to suspend or terminate accounts for:
- Policy violations
- Fraudulent activities
- Misuse of services
20. Contact Information
- 📧 Email: support@keyderma.in
- 🌐 Website: www.keyderma.in